Privacy Policy
Effective Date: 11/07/2024
Connected Wellness is committed to safeguarding your personal information and providing transparency about how we collect, use, and share your data. This Privacy Policy explains our data practices, including data collected through our Meta-connected app on Facebook and Messenger, and other platforms such as Cliniko and Submit Kit.
1. Information We Collect
When you engage with our Connected Wellness app or services, we may collect and store the following types of information:
- Personal Information Provided by You: Such as your name, contact details, health-related information relevant to our services, and any other information you choose to share.
- Platform Data from Meta: Information provided by Meta, including your Facebook user ID, profile name, and public interactions with our app, as allowed by Meta’s platform policies and your privacy settings.
- Usage Data: Information on how you interact with our app, including timestamps, messages, and engagement metrics.
- ACC Registration and Injury Information: For clients using ACC services, we may collect details about accidents and injuries necessary for ACC registration and claims, stored securely in Submit Kit.
2. How We Use Your Information
We use collected data to:
- Deliver and personalize health and wellness services, including appointment scheduling and treatment recommendations.
- Provide customer support and respond to inquiries.
- Store health-related data and treatment notes in Cliniko, including details relevant to ongoing care.
- Manage ACC registrations and claims related to accidents and injuries through Submit Kit.
- Analyze usage data to improve our services and user experience on our app.
- Send relevant updates and information, with your consent.
3. Data Sharing and Disclosure
We may share your data with third-party service providers that assist us in delivering our services. These providers process data per our instructions and in compliance with New Zealand’s Privacy Act 2020:
- Voiceflow: For managing chatbot interactions and personalizing responses on Facebook Messenger.
- Cliniko: Our primary health records and practice management software, used for securely storing appointment details, treatment notes, and general health-related data. Please refer to Cliniko’s Privacy Policy (https://www.cliniko.com/policies/privacy/).
- Submit Kit: A practice management software used specifically for managing ACC registration and injury claim details for accident-related cases. For more information, see Submit Kit’s Privacy Policy (https://www.submitkit.co.nz/privacy).
- Cloud Storage Providers (if applicable): For securely storing user interaction histories.
- Analytics Platforms: To track engagement and improve user experience.
4. Your Rights and Choices
Under the New Zealand Privacy Act 2020, you have the right to:
- Access Your Information: Request a copy of your personal information held by us.
- Correct Your Information: Request corrections to any inaccurate or incomplete data.
- Withdraw Consent: Withdraw consent for data processing at any time, although this may limit your access to some services.
To exercise these rights, please contact us at admin@connectedwellness.co.nz.
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Data no longer needed is securely deleted or anonymized.
6. Security
We use reasonable measures to protect your data from unauthorized access, alteration, and disclosure. All data processors, including Cliniko and Submit Kit, follow strict confidentiality and data protection standards in line with New Zealand’s privacy laws.
7. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll revise the “Effective Date” and notify you of significant changes if legally required.
8. Contact Us
For questions or concerns about this policy or your data, please contact us at:
12 Short Street, Matamata, 3400
0800 166 6677
admin@connectedwellness.co.nz
9. Additional Information for Meta Platform Users
Our Connected Wellness app complies with Meta’s Platform Terms and community standards. Please review Meta’s Privacy Policy (https://www.facebook.com/policy.php) for details on how Meta handles user data.
